Refund policy

Change of Mind

• We do not offer refunds or exchanges for change of mind. Please choose your products carefully before completing your purchase.

Damaged, Faulty, or Incorrect Items

• If you receive a product that is damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.
• To process your return, we may require photos or videos as proof of the issue.

Eligibility for Return

• Items must be unused, in their original packaging, and in the same condition as received.
• Certain personal care or hygiene-related products may not be eligible for return due to health and safety reasons.
• Clearance or sale items may be non-refundable unless faulty.

Non-Returnable Items

• For safety and hygiene reasons, we cannot accept returns for opened skincare, cosmetics, or personal care products.
• Gift cards and promotional vouchers are non-refundable.

Return Process

• Please contact our customer service team at [Your Email/Phone] before sending any items back.
• Once your return is approved, we will provide instructions for shipping the product back to us.
• Return shipping costs are the responsibility of the customer, unless the item is confirmed to be faulty or incorrect.

Refunds

• Approved refunds will be processed back to your original payment method within 15 business days after we receive and inspect the returned item.
• Please note that bank processing times may vary, and refunds may take additional time to appear in your account.

Exchanges

• Exchanges are only available for faulty or damaged items. If you wish to exchange, please notify us when submitting your return request.

Late or Missing Refunds

• If you have not received your refund after 20 business days, please check with your bank or credit card company first.
• If the issue persists, contact us at [Your Email/Phone] for further assistance.

Warranty Policy (Head Spa Beds & Equipment)

• All head spa beds and equipment purchased from Vital Glow Development Australia Pty Ltd are covered by a one-year warranty against manufacturing defects under normal use.
• This warranty applies to non-human-caused faults only and does not cover damage resulting from misuse, improper operation, unauthorised modification, external impact, or normal wear and tear.
  
• During the warranty period, any verified manufacturing defect will be serviced through parts repair or replacement where applicable. This warranty does not include full replacement of the entire bed or machine. All warranty services are provided in accordance with our after-sales service standards.