Shipping policy

Australia Shipping

We provide Australia-wide shipping across all orders.

Equipment Orders
Due to the high value of our professional equipment products, complimentary shipping is provided across Australia.

Retail Grooming Products (VGD MEN)
Free standard shipping is available on orders over $100 AUD within Australia.
Orders below $100 will have shipping calculated at checkout.

International Orders

For customers outside Australia, please contact us prior to purchase to confirm shipping availability and costs. International shipping fees will be calculated based on destination and package weight.

Nationwide Delivery

We provide delivery services across all states and territories in Australia, ensuring your order reaches you wherever you are located.

Processing & Dispatch

• Orders are usually processed and dispatched within 2–3 business days.
• You will receive a tracking number once your order has been shipped.

Delivery Timeframes

Equipment Orders

• Standard delivery within Australia generally takes a minimum of 2 weeks, depending on your location.
• For rural or remote areas, delivery may take longer.
• International delivery timeframes vary by destination, starting from 2 weeks or more.

Retail Grooming Products (VGD MEN)
Standard delivery within Australia typically takes approximately 5–7 business days.
Delivery times may vary slightly depending on your location.

Order Tracking

All customers will receive an email or SMS with tracking details once the order is dispatched. Please use the tracking link to monitor delivery progress.

Delivery Responsibility

Once the package has been shipped and marked as delivered by the courier, we are not responsible for lost or stolen parcels. If you require signature on delivery, please request this option when placing your order.

Incorrect Address

Customers are responsible for providing the correct shipping address at checkout. Orders returned to us due to an incorrect address may incur additional re-shipping fees.

Unavailable Items

In the rare case an item you ordered becomes unavailable, we will notify you and provide the option of a replacement, store credit, or a full refund.

Customs & Duties (International Orders)

For international customers, any applicable customs duties, import taxes, or local fees are the responsibility of the buyer.

Voltage Compatibility

Please note that Australia uses 220–240V electrical voltage. If you are purchasing electronic or electrical products for use outside Australia, please ensure compatibility with your country’s voltage requirements. We are not responsible for damage caused by voltage differences.